Frequently asked questions

Yes. Message us and you can get a live quote, book a bike, register as a new customer with your ID, then cancel or extend later, all without leaving the chat. It runs on the same booking system as the website.

Yes. Bali Governor's Regulation 45/2019 commits the province to clean energy and net-zero by 2060, with electric motorbikes explicitly part of that transition. They share the same roads and rules as petrol scooters.

Legally, yes. Indonesian law requires an SIM C motorbike licence, and for visitors the recognised substitute is an International Driving Permit with the motorbike (A) category, used alongside your home licence. We recommend having one, and Bali police do run checkpoints where fines apply. We do not require any of it to rent, though: you can book with us without an International Driving Permit, and without a motorbike licence at all. We do recommend having one, above all for a police check, and riding without it is at your own risk and responsibility.

If you are an Indonesian resident, your KTP is all we need. If you are a visitor, a passport photo plus a visa scan. You can reserve a bike first: your booking is held while you finish your profile (about 2 minutes, within 24 hours), and it confirms automatically once your account is approved, usually right away.

Around Rp 5,000 a day in electricity versus roughly Rp 30,000 in petrol — about six times cheaper to run. For a daily rider the bike pays itself back in under six months.

It depends on the bike model and the terrain. Most of our fleet is the Polytron Fox 350, which covers around 130 km on flat coastal roads, noticeably less on the hilly inland routes around Ubud or Munduk. For most riders that is still a full day of exploring with charge to spare, and the MAKA Cavalry reaches around 160 km if you want more. Each model in the fleet lists its full range, battery, top speed, and other specs on its own page so you can pick the bike that fits your route.

We're building a network of free charging spots across Bali at restaurants, cafes, and partner venues, including two Polytron service centers that give bikes like ours free fast charging. You can also charge at home: a standard wall outlet fully refills most electric motorbikes in about 4 hours. Our bikes have a built-in battery, so they always charge by plugging in. The battery-swap networks you may see around Bali are built for other bikes and are not compatible with ours. One thing to know about the charger itself: it is not waterproof, so keep it dry and let air get around it while it is charging. A sheltered spot off the ground is ideal, and inside a helmet or a closed bag is not, since it needs the ventilation. If it ever gets wet, feels very hot, smells burnt, or charging stops unexpectedly, unplug it and message us.

We deliver across the Bali mainland. Delivery is priced by how far the bike has to travel to reach you, so picking one that is already close keeps the fee small. Set your location on the bikes page to see which bikes reach you and how far away they are. You can also collect the bike from the owner yourself, which is always free. The bike has to stay on Bali for the whole rental: taking it off the island, for example by ferry to Lombok, Nusa Penida or Java, is not allowed.

Delivery starts at Rp 25,000, and past roughly 5 km it is priced by distance at each bike's per kilometre rate, set by its owner. That one fee covers both bringing the bike to you and collecting it again at the end of your rental. Most bikes calculate the exact amount automatically once you enter your delivery address at checkout, and you see the distance, the rate and the total in your price breakdown before you confirm anything. A few bikes do not yet support automatic pricing; for those, delivery is arranged directly with the owner instead. You can also pick the bike up at the owner's location for free.

Every rental includes a helmet for free, since it is required by law. When you book you can add damage protection that covers repair costs if the bike is damaged during your rental, a second helmet for a passenger, a handlebar phone holder for navigation at no cost, and a charging extension cable at no cost. We keep adding more, such as a surfboard rack and a top box for extra storage at the back of the bike, and each bike shows exactly which ones its owner offers. All add-ons need to be returned with the bike at the end of the rental, otherwise the replacement cost is charged.

You pay the bike owner directly, either in cash or by bank transfer, and you receive an invoice for your booking. Payment typically happens at the bike handover. Conditions can vary slightly between owners, and some may ask you to sign a short handover form.

You can cancel free of charge up to one day before the start date. Bookings made less than one day before pickup cannot be cancelled, since the owner has already committed the bike to your dates. Cancel from your bookings page or just message us on WhatsApp.

When you book you can add optional damage protection that covers repair costs if the bike is damaged during your rental. It does not cover theft. Without it, and for any stolen bike, the rider is responsible for the damage or loss, either arranging the repair or replacement themselves or paying a fair cost. A missing key is not covered by damage protection either: a flat Rp 500,000 replacement fee applies. Add-ons follow the same line as the bike: one that is damaged during your rental is covered, while one that is lost or not returned is not, and its replacement cost is charged. Either way, treat the bike with care and lock it whenever it is left unattended.

You have support for the whole rental. Our rental partners work closely with the motorbike makers, such as Polytron, to fix any issue as fast as possible. Help typically reaches you within hours, depending on where you are on the island. If anything feels off with the bike, message the owner right away.

The day after your last rental day, at the time you picked it up. A rental day is a full 24 hours, so if you book August 9 and August 10 the bike goes back on the 11th, and a single day booked on the 9th goes back on the 10th. Your booking confirmation shows the return day, and the owner arranges the exact handover with you. Need longer? Extend before the return rather than keeping the bike, so nobody is left waiting for it.

Yes. From your bookings page you can extend a confirmed booking to any dates that are still open, and it takes effect right away with no waiting for approval. The total is recalculated for the full new duration, so you keep the same per day rate that longer rentals already get. You can also just message us on WhatsApp to extend, no login needed.

Every member gets one permanent personal discount code. Share it with friends: every time someone books a bike with your code, they get 5% off and you earn 10% of the bike rental as community credit, redeemable against your own next booking. The code never changes and works as often as you share it, but you cannot apply it to your own bookings. The only way to earn is to share.

Bali is a small island that many hold sacred, and its roads already carry roughly 4.8 million petrol motorbikes. Their exhaust is the largest source of air pollution here, and their constant noise drowns out the quiet that temples, rice fields, and wildlife depend on. Going electric clears the air and gives the island back its calm, protecting a place whose nature and spirit are worth keeping.

Yes, if you hold a legal permit to rent motorbikes in Indonesia. Move Clean Bali is a marketplace as well as a community: licensed owners can list their electric bikes and earn from rentals. The platform takes a 30% commission and handles bookings, customer comms, and payouts.